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Terms & Agreements
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Terms and Conditions
HURE – Human Resource & Workforce Management Platform
These Terms and Conditions ("Terms") govern access to and use of the HURE platform ("Service", "Platform"), owned and operated by TruTech Labs Pvt. Ltd. ("TTL", "HURE", "we", "us").
By registering, accessing, or using HURE, you ("Customer", "Client", "User") agree to be bound by these Terms.
If you do not agree, you must not use the Platform.
1. Eligibility & Authority
- You represent that you are legally authorized to bind your organization.
- You confirm that all information provided during signup is accurate and complete.
- You are responsible for maintaining updated company and user details.
TTL is not responsible for misrepresentation by users.
2. Scope of Service
HURE is a software platform that enables HR, payroll, attendance, recruitment, and workforce operations.
HURE:
- Provides tools, not outcomes.
- Does not act as an employer, agent, accountant, auditor, or legal advisor.
- Does not guarantee statutory compliance unless explicitly contracted.
All employment, payroll, and compliance decisions remain the Client's responsibility.
3. Account Responsibility
The Client is solely responsible for:
- All activity performed under its account.
- User access management and role assignments.
- Confidentiality of login credentials.
- Actions taken by employees, contractors, or administrators.
TTL shall not be liable for unauthorized access caused by Client negligence.
4. Acceptable Use Policy
You agree not to:
- Use the platform for unlawful purposes.
- Upload false, misleading, or malicious data.
- Attempt to reverse engineer, copy, scrape, or exploit the system.
- Circumvent security or access controls.
- Use HURE to violate employee privacy or labor laws.
Violation may result in immediate suspension or termination without notice.
5. Data Ownership & Responsibility
- All data uploaded belongs to the Client.
- The Client confirms it has lawful rights to collect and process employee data.
- TTL acts only as a data processor, not data controller.
TTL is not liable for:
- Incorrect data entered by Client.
- Employment disputes arising from Client decisions.
- Regulatory penalties due to Client misconfiguration or misuse.
6. Data Security & Availability
TTL follows reasonable industry-standard security practices.
However:
- No system is 100% secure.
- TTL does not guarantee uninterrupted or error-free service.
- Temporary outages may occur due to maintenance or upgrades.
Service availability is governed by the published SLA.
7. Payroll & Financial Disclaimer
HURE facilitates payroll processing based solely on Client inputs.
TTL is not responsible for:
- Salary calculation errors caused by incorrect inputs.
- Tax, statutory, or regulatory non-compliance.
- Delays due to missing approvals or incorrect bank details.
- Third-party payment gateway or bank failures.
Final responsibility for payroll accuracy rests entirely with the Client.
8. Third-Party Integrations
HURE may integrate with third-party services (banks, SMS, email, APIs).
TTL:
- Does not control third-party availability or performance.
- Is not liable for outages or data loss caused by third-party providers.
Use of third-party services is subject to their respective terms.
9. Fees, Billing & Suspension
- Subscription fees are payable as per selected plan.
- Fees once paid are non-refundable.
- Failure to pay may result in service suspension or termination.
TTL reserves the right to revise pricing with prior notice.
10. Intellectual Property
- HURE, its software, UI, workflows, and IP remain exclusive property of TTL.
- No rights are transferred except limited usage rights.
- Clients may not copy, modify, or resell any part of the platform.
Unauthorized use may result in legal action.
11. Confidentiality
Both parties agree to maintain confidentiality of:
- Business information.
- Technical details.
- Commercial terms.
This obligation survives termination.
12. Limitation of Liability (VERY IMPORTANT)
To the maximum extent permitted by law:
- TTL shall not be liable for indirect, incidental, or consequential damages.
- TTL's total liability shall not exceed fees paid in the previous 3 months.
- TTL is not liable for loss of profits, data, goodwill, or business interruption.
This clause is a core risk shield for TTL.
13. Indemnification
The Client agrees to indemnify and hold harmless TTL against:
- Employee disputes.
- Regulatory or statutory violations.
- Claims arising from Client data or usage.
- Misuse of the platform.
This means legal risk stays with the Client.
14. Suspension & Termination
TTL may suspend or terminate access:
- For breach of these Terms.
- For security or legal reasons.
- For non-payment.
Upon termination:
- Access is revoked.
- Data retention follows the SLA.
15. Changes to Terms
TTL may update these Terms from time to time. Continued use constitutes acceptance.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Courts of [Your City / State] shall have exclusive jurisdiction.
17. Acceptance
By clicking "I Agree", creating an account, or using HURE, you confirm that you:
- Have read and understood these Terms.
- Accept them on behalf of your organization.
- Agree to be legally bound.
END OF TERMS AND CONDITIONS
Service Level Agreement (SLA)
HURE – Human Resource & Workforce Management Platform
This Service Level Agreement ("SLA") governs the delivery of services by HURE, a product of TruTech Labs Pvt. Ltd. ("Service Provider", "HURE") to the subscribing organization ("Customer", "Client").
By signing up for or using the HURE platform, the Client agrees to the terms outlined in this SLA.
1. Scope of Services
This SLA applies to the following HURE modules (as subscribed):
- Core HRMS
- Payroll Management
- Attendance & Leave Management
- ATS (Applicant Tracking System)
- Expense, Claims & Approvals
- Announcements & Communication
- Integrations (as contracted)
- HURE Assist (Chatbot)
Modules not explicitly subscribed are outside the scope of this SLA.
2. Service Availability (Uptime Commitment)
HURE commits to the following platform availability:
| Metric | Commitment |
|---|---|
| Monthly Uptime | 99.5% |
| Measurement Window | Monthly |
| Exclusions | Scheduled maintenance, force majeure |
Downtime Definition: Any period when the HURE application is inaccessible to all users due to platform-side issues.
3. Scheduled Maintenance
- Scheduled maintenance will be communicated at least 24 hours in advance.
- Maintenance windows may occur during non-business hours where possible.
- Emergency maintenance may be performed without prior notice for security or stability reasons.
4. Support Coverage & Response Times
4.1 Support Channels
- Email support
- Ticketing via HURE platform
- Designated account contact (for enterprise plans)
4.2 Incident Severity Levels
| Severity | Description | Response Time | Resolution Target |
|---|---|---|---|
| Critical (P1) | Platform unavailable / Payroll blocked | ≤ 2 hours | ≤ 8 business hours |
| High (P2) | Major functionality impaired | ≤ 4 hours | ≤ 24 business hours |
| Medium (P3) | Partial feature issues / bugs | ≤ 1 business day | ≤ 3 business days |
| Low (P4) | UI issues / minor enhancements | ≤ 2 business days | Best effort |
Response time = acknowledgment + investigation start.
5. Data Security & Confidentiality
HURE commits to:
- Logical tenant isolation for multi-tenant data
- Role-based access control (RBAC)
- Encryption at rest and in transit (industry standard)
- Regular backups and monitoring
Client Responsibilities:
- Maintain secure credentials
- Define appropriate user access roles
- Ensure lawful use of employee data
HURE does not access customer data unless required for support or mandated by law.
6. Backup & Data Retention
- Automated backups performed regularly
- Backup retention as per internal policy
- Data restoration provided on a best-effort basis
Upon termination:
- Client data will be retained for 30 days
- Permanent deletion thereafter unless legally required otherwise
7. Change Management & Enhancements
7.1 Included under SLA
- Bug fixes
- Stability improvements
- Security patches
- Minor UI improvements
7.2 Excluded (Handled as Separate Projects)
- New modules or workflows
- Custom reports
- Tenant-specific feature development
- Integrations beyond standard offerings
Important: Retainers and subscription fees cover platform stability and support. Transformation, customization, and expansion are handled as separate, approved projects.
8. Payroll-Specific Disclaimer
- HURE facilitates payroll processing based on inputs provided by the Client.
- Accuracy of salary components, compliance data, and bank details remains the Client's responsibility.
- HURE is not liable for penalties arising from incorrect or delayed client inputs.
9. Third-Party Dependencies
HURE may integrate with third-party services (banks, SMS, email, APIs). HURE is not liable for outages or failures originating from third-party providers.
10. SLA Credits
Currently, HURE does not offer monetary SLA credits. Service disruptions will be addressed through corrective actions and priority resolution.
11. Limitation of Liability
HURE's total liability under this SLA shall not exceed the fees paid by the Client in the preceding 3 months.
HURE shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business interruption
- Regulatory penalties due to customer misconfiguration
12. Termination
Either party may terminate:
- As per the subscription agreement
- In case of material breach with written notice
Upon termination, data handling will follow Section 6.
13. Governing Law & Jurisdiction
This SLA shall be governed by the laws of India. Jurisdiction shall lie exclusively with courts in [Your City / State].
14. Acceptance
By clicking "I Agree", signing up, or continuing to use the HURE platform, the Client confirms acceptance of this SLA.
END OF SERVICE LEVEL AGREEMENT
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tru group plan Plan
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